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‎09-20-2021 11:04 AM - last edited on ‎09-20-2021 12:19 PM by Retired

HP Recommended
Product: 20W71AA#ABA
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I bought HP Pavilion Desktop TP01-2165z PC with product number 20W71AA#ABA and serial number [Personal Information Removed]. I tried to connect my second monitor via HDMI to USB type-C cable; but it does not work. I am sure my  monitor and HDMI to USB type-C cable do NOT have problem; because they work fine when I connect the monitor to my HP Spectre x360 laptop.

 

Best,  

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2021 11:18 AM

HP Recommended

Hi,

The USB-C ports on your machine does not support DP alt mode, so they are only for data transfer.

So, the USB-C to HDMI cable will not work.

 

https://support.hp.com/us-en/product/hp-pavilion-desktop-pc-tp01-2000a/2100367768/model/2100367779/p...

 

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

View solution in original post

1 REPLY 1

‎09-20-2021 11:18 AM

HP Recommended

Hi,

The USB-C ports on your machine does not support DP alt mode, so they are only for data transfer.

So, the USB-C to HDMI cable will not work.

 

https://support.hp.com/us-en/product/hp-pavilion-desktop-pc-tp01-2000a/2100367768/model/2100367779/p...

 

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

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