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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-10-2017 09:26 AM

HP Recommended
Product: IQ507
Operating System: Microsoft Windows 8.1 (64-bit)

We upgraded the computer to windows 8.1 about a year ago.  we replaced the hard drive last week  and since then the wireless keyboard and mouse will not connect.  ive looked for solutions without success.

thanks for any help you can provide

2 REPLIES 2

‎04-10-2017 01:15 PM

HP Recommended

@Shel1

 

Hello;

Allow me to welcome you to the HP forums!

 

When you replaced the hard drive, how did you restore your PC setup to it?

 

If the old drive was still working, you should have "cloned" it to the new drive -- that would have retained all the previous working drivers.


We can proceed when you provide the information.

Thanks



I am a volunteer and I do not work for, nor represent, HP
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‎04-11-2017 10:22 AM

HP Recommended

we had the new hard drive installed at a local computer shop.  we were told that the old hard drive had been damaged (during a move) and it was not accessable therefore nothing was recovered from it.  

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