The Community Knowledge Base allows you to write knowledge articles based on the valuable HP product knowledge that you’ve shared in the community. You can get started once you’ve reached level 8 in the community. It’s a great method to proactively share your best solutions, tips, and tricks!
Your best and favorite solutions or user tips are great candidates for knowledge articles. You may also want to leverage knowledge you’ve shared in other community discussions, especially if you frequently share the same solution or steps across discussions or you often have Accepted Solutions on the topic.
Other community members can comment on your articles and vote "yes" if your reply was helpful.
Creating Knowledge Base Articles
You can create articles from scratch or leveraging an existing community discussion.
To create a knowledge article, simply click on the Create an article button within one of the four Knowledge Bases:
Click Request Publishing or Request Review once you are done writing your article and a member of the HP Community team will review and publish.
You can also easily update an article you wrote after it has been published. It’s as easy as clicking Edit article from the article menu. You may want to update an article based on the article comments from other users, recent operating system releases, product releases, etc.
You can view all the articles you’ve written on your profile page.
Tips for creating great knowledge articles
A TKB article is best when it offers your unique perspective and solutions, but here are a few tips:
- Use a concise and simple title that is easy to read in search results.
- Include important keywords or phrases toward the beginning of the title.
- Other users can comment on your article. The comments are a great source of feedback that you can use to update the article as necessary.
- Use headings and ordered lists to organize the information.
- Include photos, screenshots, graphics or videos to visualize content.
- Use a warm and friendly tone.
NOTE: Knowledge articles must follow the Community Rules of Participation
I am an HP employee.
