Audio cutting in and out on Reverb G2

[AndyWRX]

Help - I can get video through the headset but the audio (mic and speakers) cuts in and out.  When i go into a game i can get 20 secs of audio then the headset crashes (circling white spots on black screen).

In Device Manager I see the Realtek USB2.0 speakers and microphone appear and disappear once a minute or so.

It is almost as if the connection is loose, but i have tried multiple ports and it does it even when the headset is sitting on the desk untouched.

I have MSI X570, AMD 3700X, 2070 Super, Win10.

Anyone else seeing this problem?

[jradelaide]

yep, also same problem, also AMD

3900X CPU, Gigabyte GA-X570 and 1080ti, latest WIN drivers, latest NVidia drivers and latest firmware on the (v1.0) motherboard. I tried disabling 'Allow the computer to turn off this device to save power" setting all USB devices and disabling other sound devices.

Error only occurs when Windows Mixed Reality Portal is running, or has been running in the session. Otherwise the device is stable and audio doesnt switch out constantly (on clean boot).

[chrt00]

Same problem but on an X370 motherboard. I previously used the 3.1 port with my Lenovo Explorer WMR and had no issues there.

[inkkling]

Same issue here. Constantly cuts out, makes gameplay stutter, then audio comes back. Rinse and repeat. MSI B550, Ryzen 3700x, RTX 2070S. I’m also getting error 7-14 unless I’m using a 3.0 hub. 

[Mkartzmark]

I noticed that watching the speaker selector on windows it would switch between the Realtek setting which worked fine and and some advanced digital setting.  I tried to disable all sound card settings except for the Realtek usb 2 setting but doing so also got rid of this one.  One thing I did that worked for a day was select specific audio settings in the steam vr setting to the Realtek driver.  Did not work the following day but still experimenting.  It is clearly switching between two audio settings which to your point also causes steam vr to crash

Starting to think about returning but suspect that giving some patience it will be fixed by hp

[Jazzyrythms74]

I also seem to have same issues, I have an AMD processor with a Gigabyte X570 aorus elite motherboard and a RTX2070 super. Win64 windows 10. I did a clean install, all te updates but got the same problems: only one usb port seemed to work but HMD only with no sound. So I tried a USB 3.0 hub (without his own powersupply) and it worked after a couple of minutes of waiting. The audio AND the display I mean. But after a couple of minutes in windows Mixed Reality Portal or  SteamVr Home or a VR Game the sound stops working and after a couple of seconds it goes on a again switching between my monitor speakers and HP G2 Reverb speakers and back again...

[Mkartzmark]

Ok,  think I have a solution that works for me.  It’s a workaround until we gat a fix from hp.

start up your headset and once up and running got to devices and disable nivdia high definition audio. Now when you look at sound selector on toolbar you only have the usb 20 one that headset wants. No more switching.  Note that you have to reenable the nivdia once you end your selection in order to restore desktop audio.  Yours might be a different sound driver but same approach should work.  Since there is only one sound option once this is done does not switch.

note the nivdia has to be enabled when you start headset in order for it to establish sound.

game on

[inkkling]

Appreciate the suggestion but this does not fix the issue. The audio just cuts out and then reconnects to the headset speakers. I can confirm I’ve disabled all other audio devices in device manager as well as under manage sounds devices in windows settings. Only audio device active is Realtek USB2.0 audio. 

This is especially frustrating playing rhythm games. I’ve been trying out Synth Riders to test it, and when the audio cuts out and comes back the song becomes out of sync and I have to end the session. 

[chrt00]

Got it working plugging into my monitor's powered USB3 hub.

[inkkling]

Ok I've found a fix that is working for me. Like many have reported, a USB 3.1 pcie card did the trick and I no longer have any issues with the audio cutting in and out. The specific model I used is a Startech model #PEXUSB312EIC. The only issue with it is the USB-C port. It gives me a 7-14. But the other 3.1 ports work flawlessly with the adapter included with the G2. I highly suggest updating drivers from Startech's product page and don't rely on the default drivers installed by Windows.

I have a feeling this still won't solve EVERYONE'S issues, because I tried a card prior to this that was working with others mobos but didn't work with mine. But it's a suggestion in case anyone wants to try it out.