Audio cutting in and out on Reverb G2

[SergeyM2]

That card is $80 plus in Australia, if that’s the solution is HP going to be refunding the cost of the card? 

[SynAckz]

I think I figured this out.  I was having the exact same issue.  I had my setup working with the HP Reverb G2 with the sound device showing up as USB2.0.  I would play a game for up to a minute and it would suddenly show the volume and the sound would go away.  I tried multiple USB slots, including the USB-C that's built into my motherboard.  It got so bad that I had no sound at all for a while after disabling EVERYTHING except for the HP Reverb G2's "USB2.0".  Then even that went away no matter where I plugged it in.

Here's the fix that worked for me:  Go into your BIOS settings and DISABLE the Realtek HD Audio completely. ( or whatever your onboard, built-in audio is.)  USB audio devices do not use the motherboard installed audio.  They come with their own decoders or whatever.  As soon as I disabled that I went back and re-plugged my HP Reverb G2 headset USB cable into a USB SS slot (the blue one, not necessarily green for 3.1) and it started working perfectly.  I've been playing DCS for a couple of hours tonight and the sound is perfect.  

Looking at it again right now, My Reverb no longer shows up as a generic "USB2.0".  Now it shows as "Reverb Speakers RealTek USB2.0". 

There's probably a hook in the bios that checks every so often for devices that are added or removed from the system.  The RealTek HD Audio on my motherboard probably took prescience over the USB connection.  In other words, now the two audio systems are not in contention.

Let me know if this works for everyone.

SynAckz

[RMQ12]

I had the same problem with my MSI B550M motherboard. The sound would constantly crackle and cut out, and games would crash.

However, after updating the BIOS from the MSI website to the latest (Jan 2021 bios), this no longer happens.

The headset sound now works 100%  - I've not had any problems or crashes since.

[Jungle1982]

Same problem here. Continious sounds glitches, follow by visual blackout and crashes.

MSI MPG 570X

AMD Radeon 5700XT

AMD Ryzen 7 3700X

Win 10

I have tried everything other people suggested here and in other forums. Connecting the headset in all the usb in the mb, not setting the volumen over 90%, changing the pci-e to 3.0 in the mb bios, updating everythinng to the latest version (bios, usb controllers, graphics card, w10, mb drivers) and reinstalling the headset audio earring. 

The only thing I haven´t tried is the pci-e usb hub, but I don´t want to spend more money in something that HP or Microsoft should had fixed already. I Like the hardware, but I am tired of the continuos software problems. If I can´t find a solution in the next few days I will ask for a refund.

Anyone have tried anything different and have been successful?

[jaropsax]

This worked for me, thank you very much! 

[mch_zh]

Works for me, at least gives me 1h of G2-Gaming instead of 5min before crashing.

However disabling Realtek Audio in BIOS means you no longer have sound with your regular speakers if you are not in VR.

Is there any way to disable it in windows so that I can switch on/off without entering BIOS every time?

Disabling all sound devices in device manager except Realtek USB 2.0 did not work, crashed instantly.

Thanks for advice / ideas. So disappointed of the G2, grr....

[mch_zh]

Update: Finally found a solution that seems to work for my MSI Meg X570 without disabling speakers in the Bios. At least no crash after 90min of gaming.

Looks more a power issue for me.

• Connect a powered USB 3.0 HUB (I have Icy Box AC618) to
• USB 3.2 Gen 2 Type A marked "VR ready" (using C>A Adapter) 
• Connect G2 to the "Charging port" of the USB Hub

Any other port on the MB or USB Hub does not work and gives Error 7-xx.