cancel
Showing results for 
Search instead for 
Did you mean: 
RocketSharky
New member
4 3 0 0
Message 1 of 4
303
Flag Post

Solved!

Contacting HP Support - RMA For VR Headset

HP Recommended
HP Reverb G2
Microsoft Windows 10 (64-bit)

Hello,
I've been trying to reach out to HP support and I'm having lots of issues doing so.
It looks like the site is aware that I have a genuine HP product with a valid serial number and warranty but it's keeps linking me back to the main support page. I am trying to create an RMA but I simply cant even contact support because the site keeps sending me back. How can I reach out to support without going through this buggy mess?

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
Level 16
33,149 32,627 3,042 11,023
Message 2 of 4
Flag Post
HP Recommended

@RocketSharky 

 

The device might not be listed in the Support database.

No worries - the issue can be resolved.

 

Request for Review

 

  • I have submitted a request that someone review your question / concern.

 

Worth Noting

  • Our Community is not HP Technical Support, nor are we HP Sales or HP Service.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
  • The time frame (how long it takes) for a response is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Note to those reading:

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Dragon-Fur
Level 16
Level 16
33,149 32,627 3,042 11,023
Message 2 of 4
Flag Post
HP Recommended

@RocketSharky 

 

The device might not be listed in the Support database.

No worries - the issue can be resolved.

 

Request for Review

 

  • I have submitted a request that someone review your question / concern.

 

Worth Noting

  • Our Community is not HP Technical Support, nor are we HP Sales or HP Service.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
  • The time frame (how long it takes) for a response is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Note to those reading:

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
RocketSharky
Author
New member
4 3 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for the response.
I have yet to hear back from anyone. The RMA request has been in for 3 days now. A response was promised in less than 24 hours.

Are you sure there isn't another way to directly get in touch with someone from HP support who can help? No number to call?

I could technically use another HP product to reach out to support but I simply cant because I don't own any other HP products.

Was this reply helpful? Yes No
RocketSharky
Author
New member
4 3 0 0
Message 4 of 4
Flag Post
HP Recommended

I was able to reach out using the Virtual Agent of all things and I let them know of the issue.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation