cancel
Showing results for 
Search instead for 
Did you mean: 
Big_Yellow_Sun
New member
2 1 0 0
Message 1 of 4
380
Flag Post

Solved!

Cursor jumping

HP Recommended
HP Omen 600

The problem here is whenever i lift my mouse even slightly off of a surface the cursor starts to jump around the screen, even when the mouse can be over 60 cm off of a surface. Does anyone know how to fix this???

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,957 2,602
Message 4 of 4
Flag Post
HP Recommended

@Big_Yellow_Sun

 

If the issue persists in a different computer as well, then I recommend you contact support and check the available service options.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Tags (1)
Was this reply helpful? Yes No
3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,957 2,602
Message 2 of 4
Flag Post
HP Recommended

@Big_Yellow_Sun

 

I reviewed your post and I understand that the cursor starts moving when you lift the mouse.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you tested the mouse on a different computer?

What is the operating system you are using?

 

Meanwhile, I recommend you uninstall the mouse drivers from your computer and restart it and check if it helps.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Big_Yellow_Sun
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hey yeah, i tried using it on a different computer and this problem still occurred (this is just a home computer), also i am unable to uninstall mouse drivers on the one i usually use as it is a school computer and has admin rights deactivated.

 

Tags (1)
Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,957 2,602
Message 4 of 4
Flag Post
HP Recommended

@Big_Yellow_Sun

 

If the issue persists in a different computer as well, then I recommend you contact support and check the available service options.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Tags (1)
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation