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- HP Community
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- Gaming Accessories
- Re: Diablo 2 crashes

Create an account on the HP Community to personalize your profile and ask a question
10-07-2022 06:04 PM
Hello fellow gamers. I`ve been struggling with an issue for quite some time. Appearently my laptop doesnt run properly diablo 2 R game. Tho it meets the needed requirements, at least twice as much. If the requirements are met, then maybe drivers? But i`ve updated them too. Where else could there be a problem? I have ran out of solutions. Any advice would help. Thanks in advance.
Solved! Go to Solution.
Accepted Solutions
10-09-2022 09:26 PM
@Karigaila wrote:So i tested it out. It crashes less, but nevertheless still crashes. So it didnt fully help sadly.
Hello @Karigaila
There is a major problem in this chain of thought. The graphics card driver from HP is outdated and HP prevents the installation of the latest graphics card driver from the manufacturer (AMD) site.
Kind regards
10-08-2022 07:33 AM
Hello @Karigaila
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration. |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
(2) Start Windows <Device Manager>
- Expand <Display adapters>
- Expand <Network adapters>
- Expand <Sound, video and game controllers>
--->>> Send screenshot
(3) Please report your results
10-08-2022 08:01 AM
Hello @Karigaila
(1) Create Windows system <restore point>
How to Create a System Restore Point on Windows 10 or Windows 11
System Restore is a feature designed to create a snapshot of the current working state and save it as a "restore point" when important changes are detected on your computer. If a critical problem occurs after installing an update, driver, or app, or after modifying the system settings incorrectly in the Registry, you can use a restore point to revert your laptop or desktop computer to an earlier point to resolve the issue without losing your files.
(2) Download and install
AMD High-Definition Graphics Driver | 27.20.21030.1005 Rev.C | 738.2 MB | Aug 18, 2021 | Download |
Realtek High-Definition (HD) Audio Driver | 6.0.9381.1 Rev.A | 91.8 MB | Jul 29, 2022 | Download |
(3) Restart Windows
(4) Check
Can You RUN it: Diablo 2 Resurrected System Requirements
- Please send screenshot of test result
(5) Play
(6) Please report your results
10-09-2022 09:26 PM
@Karigaila wrote:So i tested it out. It crashes less, but nevertheless still crashes. So it didnt fully help sadly.
Hello @Karigaila
There is a major problem in this chain of thought. The graphics card driver from HP is outdated and HP prevents the installation of the latest graphics card driver from the manufacturer (AMD) site.
Kind regards