Diablo 2 crashes

[Karigaila]

Hello fellow gamers. I`ve been struggling with an issue for quite some time. Appearently my laptop doesnt run properly diablo 2 R game. Tho it meets the needed requirements, at least twice as much. If the requirements are met, then maybe drivers? But i`ve updated them too. Where else could there be a problem? I have ran out of solutions. Any advice would help. Thanks in advance.

[ub6424]

Hello @Karigaila 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Karigaila]

[ub6424]

Hello @Karigaila 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

System Restore is a feature designed to create a snapshot of the current working state and save it as a "restore point" when important changes are detected on your computer. If a critical problem occurs after installing an update, driver, or app, or after modifying the system settings incorrectly in the Registry, you can use a restore point to revert your laptop or desktop computer to an earlier point to resolve the issue without losing your files.

(2) Download and install

AMD High-Definition Graphics Driver

27.20.21030.1005 Rev.C

738.2 MB

Aug 18, 2021

Download

Realtek High-Definition (HD) Audio Driver

6.0.9381.1 Rev.A

91.8 MB

Jul 29, 2022

Download

(3) Restart Windows

(4) Check

Can You RUN it: Diablo 2 Resurrected System Requirements

- Please send screenshot of test result

(5) Play

(6) Please report your results

[Karigaila]

So i tested it out. It crashes less, but nevertheless still crashes. So it didnt fully help sadly.

[ub6424]

Hello @Karigaila 

What is the result of (4)

[Karigaila]

[Karigaila]

Sorry, your computer does not meet the minimum specifications required to run this product. Please review the details below for more information.

[ub6424 · Accepted solution]

---

@Karigaila wrote:

So i tested it out. It crashes less, but nevertheless still crashes. So it didnt fully help sadly.

---

Hello @Karigaila 

There is a major problem in this chain of thought. The graphics card driver from HP is outdated and HP prevents the installation of the latest graphics card driver from the manufacturer (AMD) site.

Kind regards

[Karigaila]

so i believe there is nothing here to do for me 😞
thanks for your help