Getting Reverb Support.

[gmohr]

I just sent you a private message.  Thank you!

[Riddle_Decipher]

@gmohr Thank you for that, I've responded to you, now! 🙂

[Chris_Sherland]

I bought my Reverb in September of 2019, it shows the warranty still valid, but HP support page says it's no longer supported. The unit(ser# 8CC931Z08F) just died today and I am sad. 

How can I get a return authorization?

Help me iMaxx...you my only hope 😄

[Riddle_Decipher]

@Chris_Sherland If you have a warranty dispute, you can claim the same once you confirm the warranty status: click here for details,

Let me know if you've tried that and yet it didn't work.

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Chris_Sherland]

@Riddle_Decipher Thanks. I already checked, and it is under warranty, hence the original statement. 

What I cannot find is how to claim the warranty and send the unit back for repair/replacement. @iMaxx suggested it was with the Omen Gaming group, but I cannot seem to provide that group directly with any information about my claim on the website. 

[Riddle_Decipher]

@Chris_Sherland I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Chris_Sherland]

Thanks, but that method does not work. 

In the screen shot above you can see that the headset is still under warranty. All I want is to send it back for repair/replacement. When I follow your instructions here's what happens: 

I click on the product and get this...

Still have 7 months on manufacturer warranty. I would love to get this unit repaired or replaced...hopefully within 7 months!! 

[Chris_Sherland]

Here's the number that worked: 

[Number no longer active] (Omen Gaming Support)

They are sending out a new cable, and y fingers are crossed!

[TherapyAngel]

Hi, I bought the pro version from amazon mid december last year. I have used it daily and love it dearly. Last night I put the device on and while using it the left hand plastic strap broke. Right where the lower indent is on the strap to keep the cable clip from moving. I have called the HP warranty number30 mins ago and have been informed that the strap is not covered under warranty. I am VERY careful with all my computer equipment and use the headset at a desk only. I would think the headset, which is not worn tightly, that has split and cracked directly from a notched indent designed to stop a clip from moving should be covered under warranty.

Is there anyone further I could speak to someone regarding this?