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07-07-2022 12:18 AM - edited 07-07-2022 12:35 AM
Hi guys, I bought the HP Reverb G2 VR headset 7 months ago. It randomly stopped working, the LED HP logo on the headset no longer lights up when plugged in. Today, I received a replacement cable but it still doesn't work. Would like to make sure I've covered all my grounds troubleshooting before sending my headset back for a complete replacement...
When I plug in the USB, Windows make the notification sound, and I see a new "Generic SuperSpeed USB Hub" in device manager. But I no longer see “Mixed Reality Devices” like it used to, nor do I see any extra "monitors". Mixed Reality Portal doesn't open automatically either, it just shows "connect your headset" if I run it manually. The white LED on the dongle lights up, so I know the device is being powered. The headset also gets a little warm (near the connector area) if I keep it plugged in, despite no LED (HP logo), no display/sound.
Things I’ve tried:
-Plugging it into a different DisplayPort/USB 3.0 port/Powered USB 3.0 Hub
-Updating graphics driver
-Reinstalling graphics driver
-Updating USB driver (Yes, my eXtensible host Controller is updated.)
-Updating HoloLens Sensors driver
-Unplugging everything and plugging it back in
-Restarting my computer
-Updating Windows 10
-Plugging the USB-C into the adapter "flipped" (Yes, I know it doesn't make a difference but I'm desperate lol)
PC spec (the exact same setup back when my headset used to work):
AMD Ryzen 5 3600X 6-Core Processor 3.80 GHz
EVGA GeForce GTX 1080 Ti FTW3 Gaming, 11GB GDDR5X
2*16GB Crucial Ballistix Sport LT 3200 MHz DDR4 DRAM
Samsung 970 EVO Plus 1TB NVMe M.2 Internal SSD
MSI B350M Gaming PRO AM4 AMD B350 SATA 6Gb/s HDMI Micro ATX Motherboards
Edition Windows 10 Pro
Installed on 2020-10-06
OS build 19044.1806
Experience Windows Feature Experience Pack 120.2212.4180.0
07-10-2022 01:22 PM
Welcome to the HP Support Community. I see that you are facing issues with your HP Reverb G2 Virtual Reality Headset. We want to help you with it.
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