HP 24F defective stand base but support refuse replacement even if my monitor have a full warranty

[Miki86]

Hello, more than  month ago i bought an HP 24F monitor, great monitor, the panel work perfectly, however the holder, aka the stand base, jiggle a  lot and is not stable. In these last days this issue became more persistent and so i decided to contact the support and ask for a stand base replacement.

So i contact the support of my local HP store where i bought the monitor and they said that they can't replace the stand base only, they are forced to replace the whole package and since a month already passed they can replace my monitor with one refurbished.

What?

My monitor panel is new, it have barely 2 months of life, and cause a defective stand base i need to replace the whole package with a second hand monitor? Stunned.

Then i refused the support at such conditions and i decide to write here, maybe some HP rapresentative can help me to solve this issue and send me a new spare stand base without be forced to replace the whole monitor with a second hand one.

If this is HP warranty and these are the conditions then is not convenient to buy from the HP store anymore but from online stores like amazon where you can have a full 2 year warranty and a replacement with a whole new product.

Thanks.

[Riddle_Decipher · Accepted solution]

@Miki86 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

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[Miki86]

Thank you for the help.