HP Audio Control Issues with Omen Headset 800

[Yuenz2]

Hi, I have an issue with the HP Audio Control App as it could detect my Omen 800 headset but it couldnt apply the DTS:X effect like it used to work after i plugged out my headset and re-plugged in it. To be precise, the headset used to have bass effects when the audio control app detects DTS:X from it, but now it just shows audio output profile and equalizers and the audio quality is not good. 

I've circled the icon at the bottom right of the audio control app. It used to be DTS:X after it detects my Omen 800 headset but now its just the default audio quality when i plugged in my headset. There used to be gaming or entertaintment options, and it enables me to choose whether its wide, or traditional. 

Is the Realtek drivers blocking it from accessing DTS:X?

[Echo_Lake]

@Yuenz2
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: ( do not skip any troubleshooting steps if you feel steps are repeating ) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run  BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629 If the audio problem persists after updating the driver, continue to the next step.

Updating the audio driver using Device Manager:

Make sure the audio device is enabled and then update the audio driver using Device Manager as follows:

1. In Windows, search for and open Device Manager.
2. Double-click Sound, video and game controllers.
3. If a sound device is listed with a down arrow, the device is disabled. Right-click the sound device name and select Enable to re-enable the device.
4. With the sound device enabled, right-click the sound device and select Update Driver Software.
5. Click Search automatically for updated driver software.
6. Windows checks for and installs any updated drivers found. The window displays whether the computer already has the latest available driver or if Windows was able to successfully update the audio driver.
7. If a window opens asking you to restart the computer, restart the computer.
8. Test for sound.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.