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‎08-16-2022 09:20 PM - last edited on ‎10-26-2022 11:31 AM by Retired

HP Recommended
Product: HP Reverb G2
Operating System: Microsoft Windows 11

Dear Sir/Mdm,

I have been trying to submit a dispute over my warranty. I filled out the dispute form, but everytime I try to submit the form, it always bring me to the page that tells me that the support site is unavailable, I don't know what's going on here, but I think there must be a huge internal error on your site.

Best Regards,

EpicHuns_0-1660705998849.png

 

Category:
2 people had the same question
17 REPLIES 17

‎08-18-2022 10:12 AM

HP Recommended

Does anyone have any advice for me?

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‎08-18-2022 07:02 PM

HP Recommended

Hello @EpicHuns 

 

You can access the support page from any internet-enabled device. Try it out ...

 

Please report your results

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‎08-19-2022 01:31 PM - last edited on ‎08-19-2022 05:55 PM by Moderator

HP Recommended

Screenshot_20220819-144311.png

 1.chrome, moblie internet, Computer version of the website

Screenshot_20220819-144339.png

 2. chrome, moblie internet, phone version of the website

Screenshot_20220819-144813.png

 3. Opera, WIFI internet, phone version of the website

Screenshot_20220819-145106.png

4. chrome,  WIFI internet, phone version of the website

 

Hey Ub6424, This is really bad, I don't know what the hell is this magic number string, you can try it: [personal info removed]. I think it is not normal, normally if that serial number is wrong it will tell you within 3 seconds that the serial number does not exist or is wrong, but when you use this set it keeps looking for it for at least 5min and does not respond. (I waited for 5min and then gave up). I don't think this is a problem with the device or the network or the browser, the problem is with the serial number and the fact that HP has a major flaw on their official website.

 

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‎08-19-2022 02:16 PM - edited ‎08-19-2022 02:17 PM

HP Recommended

Hello @EpicHuns 

 

This is a general problem

 

There are problems when using the HP support page.

After entering the [ product name or product number or serial number ], the page hangs.

I have tested it intensively myself and can confirm it.

 

You should try again at a later time ...

 

Good luck

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‎08-19-2022 03:31 PM

HP Recommended

Should work again now. The HP support page is back online...

 

Try again

Good luck

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‎08-19-2022 03:43 PM

HP Recommended

EpicHuns_0-1660945349673.png

No, its not work. I hope an official can explain this problem, and this magic code.

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‎08-19-2022 03:49 PM

HP Recommended

Hey UB6424, Have you tried it with this code? Did it work?

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‎08-19-2022 03:49 PM

HP Recommended

Have you tried it with this code? Did it work?

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‎08-19-2022 03:52 PM - edited ‎08-19-2022 03:53 PM

HP Recommended

Unfortunately, there is no official page that gives a status about the "maintenance work"

Earlier the page was online, now it hangs again.

 

This is not nice.

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