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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-19-2022 06:59 PM

HP Recommended

--->>> Problem with HP Support site has been reported to HP (pending)

 

In the meantime please update your firmware:

HP Reverb G2 Audio FW Update

15 Rev.A2.7 MBApr 13, 2021Download

Fixes: Resolves a potential issue where displays may flicker or go black when playing certain titles at high volume levels.

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‎08-19-2022 08:50 PM - edited ‎08-19-2022 09:13 PM

HP Recommended

Thanks, I just hope HP will fix this "hang" issue soon, as well as my first problem: Customer Support site is temporarily unavailable.

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‎08-22-2022 01:27 PM

HP Recommended

Hey UB6424, any news?

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‎08-22-2022 05:54 PM

HP Recommended
@EpicHuns wrote:

Hey UB6424, any news?

Hello @EpicHuns 

The problem has already been reported to the maintenance team, so far I have not received any feedback. I just tested the query again, unfortunately it does not work yet.

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‎08-22-2022 06:26 PM

HP Recommended

Hello @EpicHuns 

 

I have good news and bad news.

Good news: There is another way to check serial number and it works. 

Bad news: HP Warranty for your <HP Reverb G2 Virtual Reality Headset> is expired !

 

Your headset information

Product: HP Reverb G2 Virtual Reality Headset
Product Number: 1G5U1AA

 

(1) Open https://support.hp.com/us-en/checkwarranty

- Select Country: United States

- Enter/Paste serial number

- Click <Check warranty>

ub6424_1-1661213399484.png

 

(2) Your warranty is expired !

Sensitive data is censored in the screenshot. Only you and HP are allowed to know this.

 

ub6424_3-1661214044216.png

 

 

Good luck

 

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‎08-23-2022 05:14 PM

HP Recommended

Hey Ub6424, Thanks for your reply, but I want to say: it doesn't work. I mean, it's limited to looking up a serial number. About the warranty, I really don't care to spend some money for the repair service, but the problem is that this page makes it impossible for me to use money, lol

I hope HP will fix this bug soon.

EpicHuns_0-1661295828184.png

 

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‎09-09-2022 02:47 AM

HP Recommended

Hey Ub6424, Just a question, has HP had any response? Has the issue been fixed? Thx.

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‎09-09-2022 06:34 AM

HP Recommended

Hello @EpicHuns 

 

Nothing has changed. The page does not load when you use the serial number. The warranty is already expired, I think HP can't and won't help you anymore.

 

Good luck

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