HP GK100 keyboard showing signs of physical sticking after a year of usage

[Abhishek139]

I ordered the HP GK100 keyboard on around 16 May 2021, roughly 1 year ago, and it's showing signs of sticking within this timeframe. The W key has become quite weird, it kind of presses 2-3 times when I'm typing and during gaming, it sometimes stops registering the input so I have to press it 2-3 times before I can continue moving forward.
And no I'm not an avid gamer, in fact, I didn't even use the keyboard for nearly 3 months.

I kept my keyboard relatively clean, never spilled anything, and covered it with a cloth when not in use to reduce dust build-up. That being said, it's mentioned that it has 3 years of warranty.  I cant enter my device S/N on the HP website as the serial number I'm typing says is incorrect.
What are my options here? I'm not looking for a refund but a replacement would be nice considering the warranty is of 3 years and its getting defected after a few months of normal usage.

[Nirvana_95]

Hi @Abhishek139 

Welcome to the HP Support Community. I see that you are facing issues with your HP GK100 keyboard. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[Abhishek139]

Hi

Thank you for your response. I tried to call the number but unfortunately its not a valid number

[Nirvana_95]

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!