HP M120 Wireless Mouse Warranty and Serial Number Issue

[Saleel]

Hello,

I purchased the HP M120 Wireless Mouse two months ago. It worked perfectly until last week, but recently, the optical reader has been glitching, causing the entire mouse to stop functioning intermittently.

The product box clearly states that the mouse comes with a 3-year warranty, but when I tried to access warranty services on the HP customer support website, it does not acknowledge my product. Whenever I enter the serial number, it shows as "incorrect serial number".

After reading about similar issues faced by others with this series of HP wireless mice, it seems like this is a serious and persistent problem that requires immediate attention.

Could someone from HP please assist in resolving this issue or guide me on how to claim the warranty for my product?

Thank you.

[Irfan_06]

Hi @Saleel,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP M120 Wireless Mouse is not working, here are some steps to troubleshoot and resolve the issue:

1. Check the Basics

• Power On: Ensure the mouse is powered on. Replace the batteries if necessary.
• USB Receiver: Make sure the USB receiver is securely connected to your computer.
• Switch and Light: Check if the mouse's power indicator or sensor light is on.

2. Reconnect the Mouse

• Unplug and Replug Receiver: Remove the USB receiver and plug it into a different USB port.
• Resync Mouse and Receiver: If the mouse has a "connect" button, press it to resync with the USB receiver.

3. Check for Hardware Issues

• Test on Another Device: Connect the mouse to a different computer to determine if the issue is specific to your device.
• Inspect Receiver and Mouse: Ensure the receiver and mouse are clean and undamaged.

4. Update or Reinstall Drivers

• Device Manager:
  1. Press Win + X and select Device Manager.
  2. Expand Mice and other pointing devices.
  3. Right-click your mouse and select Update Driver.
• Uninstall Driver:
  1. Right-click the mouse in Device Manager and select Uninstall Device.
  2. Restart your computer to reinstall the driver automatically.

5. Check Wireless Interference

• Remove potential sources of interference, such as other wireless devices or metal objects near the receiver.

6. Software or System Issues

• Restart Your PC: Sometimes, a simple reboot can fix the issue.
• Try Another Port: If using a USB hub, connect the receiver directly to the computer.

7. Hardware Replacement

• Replace Batteries: Weak batteries can cause the mouse to stop functioning.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support