HP OMEN Accelerator NOT Detected

[Izaac]

So I have gotten an Omen Accelerator a few weeks back and it was working perfectly until today. It would not be detected. I have tried countless methods, restarting the installation process, looking on other forums and it still would not be detected. I'm using a HP Spectre x360. Anybody have any clues?

[sandytechy20]

@Izaac

Welcome to HP forums, I see that HP OMEN Accelerator is not getting detected.

I suggest you to try installing the HP Accelerometer as it helped me fix on one of my cases. The following steps will help:

• Open Windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

• When this has completed, restart the notebook.

• Download and run the HP Accelerometer from this link: ftp://ftp.hp.com/pub/softpaq/sp82501-83000/sp82755.exe

You can also refer this HP document for more assistance:- click here

Let me know how it goes.

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution.

Cheers.

[sstaw]

I have a macbook pro 2017, installed windows, connected the accelerator, I can see the external video card in the device manager but the external monitor doesn't turn on, looks like the box is not recognized, when I open the omen software, it says

"realtek lightweight filter driver is not installed" 

[sandytechy20]

@sstaw

Thanks for the reply.

I appreciate your time and effort.

Download and install this file, to resolve your issue:- Click here

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[sstaw]

Thanks for the reply! it seems like the link is broken, I can't download anything from there

[sandytechy20]

@sstaw

Thanks for writing back to us.

Update the HP 3d drive guard software.

Click here and refer this document to download.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[sstaw]

Thanks again, I've installed the software but didn't work...that package seems to be related to storage devices and the error I'm getting seems to be more related to a realtek driver or a conflict...I don't know what to do :S

[sandytechy20]

@sstaw

Thanks for the response.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.

[Izaac]

I couldn't fing HP 3D DriveGuard?