HP Omen Accelerator Issues

[GinFsee]

Hey All, 

I am having multiple issues with my OMEN accelerator and am hoping you all can help me out.  First, I don't use it for gaming I only use it as a mule to run four monitors for work off my work laptop (Thinkpad T14s). 

My problems are twofold: 

1) When the computer restarts - I have no reliable way of getting the accelerator to work.  The only thing I can do is plug it in, wait a minute or two to see if it wants to work, if it doesn't, unplug it and try again - and keep doing this until it works. 

2) The HP OMEN software tells me it cannot detect the Accelerator despite me typing this on one of the monitors running the accelerator. 

To be honest - I don't really care at all about using the HP OMEN software - I just want a reliable way to plug the thing in and have it work.  

Anyone have any suggestions - based on HPs own website - the last real update for the thing was in 2018 - so is this just a time bomb waiting to fall into intentional obsolescence?  

[banhien · Accepted solution]

@GinFsee 

Your Lenovo has following ports

• 1 x USB 3.2 Gen 1
• 1 x USB 3.2 Gen 1 (Always On)
• 1 x USB-C 3.2 Gen 1 (support data transfer, Power Delivery and DisplayPort™ 1.2)
• 1 x USB-C 3.2 Gen 2 / Thunderbolt 3 (support data transfer, Power Delivery and DisplayPort 1.2)
• 1 x HDMI 1.4b
• 1 x Ethernet extension connector
• 1 x combo microSD card reader / nano-SIM card (WWAN model) slot
• 1 x optional smart card reader
• 1 x headphone/mic jack
• 1 x side docking connector

The bad news is all Thunderbolt™ 3 ports are not the same and your machine only supports DisplayPort 1.2. Can you get newer firmware for Thunderbolt 3 port of your machine from Lenovo ?

Regards.

[GinFsee]

Thanks for the input - I kinda figured it was something to do with the Lenovo laptop.  It doesn't play well with Thunderbolt accessories generally and getting the accelerator to work was a massive PITA.

Thanks for your help.