HP Omen Accelerator not detected by Thinkpad T580

[funkynunu]

Hello,

I am trying to connect my new HP omen Accelerator GA1-1000ng to my Lenovo T580. I have followed the instructions at hp.com/go/omenga1-10

My NVM Firmware is 14.00 and Thundebolt software version 17.4.78.21.

I installed the NVIDIA GTX 1060 in the accelerator, and connected power and thunderbolt to pc. When I connect the accelerator to my T580, the red icon light on the front comes on and the fan on the graphics card spins up but the accelerator is not acknowledge by Windows

When also I open the Accelerator app, I receive a 'Realtek LightWeight Filter driver is not installed or failed to load' error.

My issue is similar to:

https://h30434.www3.hp.com/t5/Gaming-Accessories/HP-Omen-Accellerator-not-detected-by-Thinkpad-T580/...

however, there are no instructions how to update the firmware.

Any assistance will be appreciated!

Thank you,

Allen

[Echo_Lake]

@funkynunu
Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue.

Let's perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Next, regarding the driver error, let's install it from the manufacturer's website.

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,Thank you for posting in the HP Support Community.  Have a great day!

[funkynunu · Accepted solution]

@Echo_Lake

Hi,

I finally got it working when I realize that the docking could be used to charge the battery of the laptop i.e. when I removed the power supply cable from the laptop and then plugged in the docking station it was recognize immediately, all the driver were installed automatically and even the Omen accelerator app opens with no errors.

AND!!! as it turns out, I was wrong about the station charging the laptop but plugging the power back in after the OMEN is functioning is fine... phew

🙂

[Echo_Lake]

@funkynunu

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.