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09-05-2020 05:08 PM - edited 09-12-2020 04:10 PM
HP Omen Sequencer Keyboard macros, media controls, and OCC button do not work when I turn my computer on. After unplugging and then reconnecting the keyboard then everything works fine.
Please help! I spent two hours on the phone with Dell to see if it was an issue with the Alienware software but they say that it is not. I like this keyboard and do not want to have to buy another $100+ keyboard brand because of this problem.
I tried different ports on the laptop/docking stations. I tried unistalling Omen Command Center Software. I tried repairing Omen Command Center software. I tried using the HP support assistant software. I tried uninstalling the drivers and also updating the drivers under Device Manager. I tried disabling USB ports that go to sleep when not being used. I tried HP software "SP98588" and "SP91504". I tried everything! At this point I have spent so much time on this it would have been cheaper to just buy a new keyboard and hope that the issue does not persist.
I do not believe that it is a hardware issue because I bought a new laptop less than one month ago and this problem does not happen on my old laptop (Lenovo P51 laptop). This new computer the Alienware Area-51m R2 is the only computer that has this issue. Could there be a conflict between the Alienware keyboard software and the Sequencer.
Please Help! This is very frustrating and as you see I feel as though I am running out of options.
09-06-2020 10:28 AM
@Clefebvre, Welcome to the HP Support Community!
Yes, it seems like a compatibility issue with the Alienware software as the issue does not occur when connected to other computer.
Let us try this: Uninstall Omen command center and then download and install Omen command center and HP system event utility from Microsoft store.
Check if this helps.
Hope this helps! Keep me posted.
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09-13-2020 09:14 AM - edited 09-13-2020 09:15 AM
Solved. I uninstalled all HP software. I uninstalled HP System Event Utility, HP Support Solutions Framework, Dell Support Assist, and something else I can't remember what. I don't know why or how but it is working now! Go figure, sometimes less is more? I did leave the Omen Command Center as I need that to program the macros.
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