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‎07-31-2020 07:39 PM

HP Recommended
Product: Pavilion gaming mouse 300

Hey guys my pavilion gaming mouse 300  (wired) keeps flashing red after I plugged it in. It allows me to click but I can’t move the cursor at all. I’ve already updated all of the drivers so I believe that’s not the issue. I checked the devices and for some reason my desktop recognizes the mouse as a keyboard. Is this the problem? Thanks for any suggestions! 

2 people had the same question
3 REPLIES 3

‎08-03-2020 03:32 PM

HP Recommended

@Mario_V17

 

Welcome to the HP Support Community.

 

Please check with alternate USB ports, or another computer to check if it works.

 

Also, let's try a firmware update: https://support.hp.com/in-en/drivers/selfservice/hp-pavilion-gaming-mouse/24458154/model/24458155

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎08-05-2020 12:35 AM

HP Recommended

Hey thanks for the reply, sadly neither of those options worked. Do you have any other suggestions?

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‎08-05-2020 02:45 PM

HP Recommended

I recommend you to contact the HP Support Team regarding this and replace the mouse.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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