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S_Apex
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HP Reverb G1 loosing video

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HP Reverb G1
Microsoft Windows 10 (64-bit)

Hi folks, I'm having issues with my HP Reverb G1.  I was an early adopter and have had this G1 for awhile; its never given me grief. All of a sudden it looses the right eye, then both, then it comes back in the right, and then the other. It was an absolute disaster for me in iRacing. I came here after googling the issue and it brought me here.  I guess the early units had issues?, Is this game over for the unit? No VR over the holidays is going to be unpleasant. If somebody from HP can help please let me know.

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The_Fossette
HP Support Agent
HP Support Agent
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@S_Apex

 

I reviewed your post and I understand that you are facing issues with the display on the VR headset.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  • Try disabling any USB suspend or power-saving features on your PC. For example, in Settings > System > Power & Sleep > USB selective suspend, the "Allow the computer to turn off this device to save power" setting in Device Manager, and any USB power-saving settings in your PC's firmware.
  • Temporarily disconnect any other USB devices and peripherals connected to your PC.
  • Check that your GPU driver version is recent, and check for any new performance and compatibility issues and regressions on new drivers.
  • If you're using an HDMI adapter, make sure it supports HDMI 2.0.
  • Remove any USB and HDMI extension cables that you may be using.
  • Make sure your graphics driver is current.
  • Try the Mixed Reality headset on another PC.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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