HP Reverb G2 Controllers - right controller won't turn on

[CharlieCoops]

First the Windows button on the right controller would only work every other day, now it doens't work at all and the controller doesn't turn on. Any ideas? Re-pairing (holding pair and windows button) doesn't do anything either along with fresh batteries.

[praveenbv]

Hi@CharlieCoops,

Welcome to the HP Support Community!

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Install and update the latest BIOS & video card drivers, once done, use the below steps: 

1. Open the controller's battery cover. 

2. Press and hold the pairing button. It is located below the batteries. 

3. Press and hold the Windows button for five seconds. 

4. Release both buttons simultaneously. The process of resetting should take about 15 seconds. 

5. Pair your motion controllers with your PC. 

Once done, try the below steps: 

1. Open the Mixed Reality Portal app on your PC. 

2. In the side menu click on see more. 

3. Select set up controllers. 

4. In the settings screen you now see, click add Bluetooth or other device. 

5. Open the battery door on your controllers. 

6. Press the small button below the batteries for 2 seconds until the lights flash. 

7. When the controllers appear in the list, click connect. 

Now, put on your headset and make sure that they're working and tracking OK. If you don't see them as in the image above, hold down the Windows button for two seconds until it vibrates to turn them off. 

[CharlieCoops]

I'm confused why you are asking me to try re-pairing when my original post says that doesn't work.

[praveenbv]

Hi@CharlieCoops,

Reverb G2 to support the notebook needs to be checked by taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

[CharlieCoops]

Hi praveenbv,

The HP Reverb G2 isn't a notebook. It's a VR Headset with controllers. I've arranged a warranty replacement via HPs Technical Phone support. Thanks for trying.