HP Reverb G2 V2

[Varaderoxlv]

Hi I am having a massive problem with my Reverb G2 V2, the left eye screen has what looks like a couple of dead pixels the left speaker doesn't work all the time and the image keeps breaking up jittering, swings from 30-35FPS to 1 or 2FPS its completely unusable. it is still covered under warranty for 7 months and I cannot contact HP via the phone and there is no RMA option like other manufacturers. My system specs are AMD X570S MB with the latest BIOS update, AMD Ryzen 9 5900X 32GB 3000MHz Ram, RTX 2070S so its no slouch

can anyone help me out Please  

[ub6424]

Hello @Varaderoxlv 

Please tell me the product number (p/n) of your notebook, so I can help you solve your problem.

You will find this information on the back of your notebook printed in small alphanumeric letters.

best regards

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[Varaderoxlv]

it is not a note book I have a problem with it quite clearly states that my problem is with a Reverb G2 VR Headset

Thanks

[ub6424]

Hello @Varaderoxlv 

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@Varaderoxlv wrote:

Hi I am having a massive problem with my Reverb G2 V2, the left eye screen has what looks like a couple of dead pixels the left speaker doesn't work all the time and the image keeps breaking up jittering, swings from 30-35FPS to 1 or 2FPS its completely unusable. it is still covered under warranty for 7 months and I cannot contact HP via the phone and there is no RMA option like other manufacturers.

---

(1) Do you have an invoice as proof ?

(2) Where did you buy the Reverb G2 V2 ?

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

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             ⌨️

[Varaderoxlv]

it is registered under warranty by me with HP are you from HP?

[ub6424]

Hello @Varaderoxlv 

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@Varaderoxlv wrote:

it is registered under warranty by me with HP

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Please go to HP Support

https://support.hp.com/

In case they are asking for the serial number (s/n):

The product information label contains your serial number and product number. For almost all HP products, the product information label can be found from one of the following locations :

- A label attached to the product (usually on the underside)
- Laser etching on the surface of the product
- Inside the battery compartment
- A purchase invoice or receipt
- Product packaging or shipping box
- Documentation that came with the product

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️