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‎10-25-2022 07:54 PM - edited ‎10-25-2022 07:55 PM

HP Recommended
Product: HP Reverb G2 Virtual Reality Headset
Operating System: Microsoft Windows 10 (64-bit)

I'm hopeful I can get some traction on this issue. I've not used my Reverb G2 for a while because my system wasn't high enough spec.

I bought a new 4090 a week or so ago and was excited to use my Reverb - no dice, WMR is telling me to connect a cable with an error code 1-4.

I've tried 2 other Display Port sockets on my GPU, and all USB ports (using the included adapter for Type-A, as well as the Type-C on my motherboard).

In all instances, upon plugging in the HMD, it starts up (LEDs are lit) and headphones are emitting audio. I can also trace my room boundaries so I know it is connecting.

Upon googling, I noted that there are recent reports of HP replacing cables.

I've created a new support account, but I cannot figure out why I cannot raise a support request.

Hoping someone at HP sees this and can help me navigate the support process so I can order a new cable.

Here's a video showing tracing of room boundaries, with no video (didn't capture the 1-4 error, but did capture Steam VR telling me to connect, am at work at present).
https://www.youtube.com/watch?v=NC8tgKwvOoo&ab_channel=TechSpectre

 

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