HP Reverb G2 is Now Obsolete Due to Windows 11 24H2 — Request for an Official Response or Workaround

[JAG0]

Dear HP Team and Community,

I am writing as an active user of the HP Reverb G2 headset to express deep concern about its complete incompatibility with the recent Windows 11 version 24H2 (build 26000+).

As you may know, Microsoft has deprecated and removed Windows Mixed Reality (WMR) from its latest OS versions. Since the HP Reverb G2 relies entirely on WMR to function – including detection by SteamVR via OpenXR – this effectively renders the headset unusable, despite being a top-tier product in terms of optical clarity, tracking, and overall VR performance.

The Problem:

• The headset is no longer recognized or functional in Windows 11 24H2.

• Mixed Reality Portal and its runtime have been removed from the system.

• There is no official communication from HP regarding this breaking change.

The Impact:

• Professionals using the G2 for simulators like Flight Simulator, DCS World, iRacing, etc., are unable to use their headset.

• A fully functional device has become software-obsolete.

• Users are forced to downgrade to older Windows versions with no official workaround.

Cost-Effective Solutions HP Could Offer:

1. Develop a lightweight OpenXR-compatible runtime.

2. Release technical documentation and driver APIs so the community can build a compatible backend.

3. Offer a portable or legacy runtime tool to maintain usability without full WMR integration.

Our Request:

• Please provide an official statement regarding support for the HP Reverb G2.

• If full support is no longer viable, at least empower the technical community with the necessary tools.

• Let us know if a workaround or internal fix is being considered.

We are not asking HP to revive the entire WMR ecosystem – only to help keep this outstanding headset functional. A small effort from HP could make a huge difference.

Sincerely,
JAGO
HP Reverb G2 User – Technical VR Community

[banhien]

@JAG0 

Millions of Windows 10 machines/users are around and suddenly drop death. That's life. Developing new products is much cheaper than fixing existing products therefore we may have to live with that.

Regards.

[SiriusBlack1971]

Sorry but this is not acceptable. The way I see it, HP has a duty with its customers to support its own products at least for longer than 3/4 years. Only a general Warranty in Europe must by law be 2 years long.

What HP should provide is just the driver to make the Reverb detectable by overlay applications such as Steam VR.

We do not care for Windows MR but only for the drivers which Microsoft unfortunately embedded in WMR instead of as separate DLLs that would require no further maintenance (just like mouse drivers, which are decades old).

Dear HP, join with all the other manufacturers of VR headsets that need WMR to function, and collectively have Microsoft give you or even better, the Open Source community, the code of the driver(s). You do not want to invest for providing it yourself? Fine, but help us, your customers, to make a Class Action on Microsoft and have them release the code as open source.

[jamcguire]

How do I get a full refund now that you've forced obsoletion of your product?

[Neil700]

This is not even remotely acceptable, there is no reason HP cannot release software that would avoid this issue.

Your comparison to Windows 10 is pathetic and an insult to the thousands of HP customers who have been left with obsolete hardware.