HP Reverb G2 left controller issue

[mercury68]

I'm having issues with my left controller as it's not recognized in SteamVR and in WMR it's always showing lost tracking with just the dim lights while the other is bright. In WMR the buttons do works but nothing else.

I have replaced the batteries, re-paired multiple times, uninstalled both SteamVR and WMR to no avail.

When turning on or off the vibration is weak compared to the right controller.

[MTLimousine]

I have the same problem but looks like there are no solutions but to contact HP to get a replacement one. It is very disappointing!!!

[mercury68 · Accepted solution]

I've fixed mine by following below. The calibration cache was corrupt.

https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/motion-controller-problems

"MOTION CONTROLLER LEDS ARE NOT LIT, BUT THE BUTTONS AND THUMBSTICK STILL WORK IN MIXED REALITY PORTAL

The Motion Controller calibration cache may be corrupt. To delete the cache, run the following command in an Administrator Command Prompt:

rmdir /S /Q C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\MotionController\Calibration

This folder is not accessible in Windows Explorer and can only be modified from an Administrator Command Prompt. After you have deleted the folder, restart your PC and reconnect your motion controllers to restore the calibration files."

[spidgeon]

DIdn't seem to help. The controller lights up, the tracking is just all over the place. 

[mercury68]

Sorry to hear that but my issue was never with tracking but with the controller not being recognised.

[gthom78]

Was having the same issue as well as losing tracking in the headset very regularly. Today in the HP set up software I manually unpaired both controllers and then manually paired them both using the pairing button seated just below the batteries inside the controllers. Once that was done all problems disappeared. No more errors and everything is behaving as it should. Please give it a try!

[praveenbv]

Hi@mercury68,

Reverb G2 to support the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

Keep me posted. Happy to help!

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