HP Reverb G2 not detected

[Mike446]

I am having a similar issue to this thread linked below.  My HP reverb G2 is often not detected.  If is detected, it will disconnect when I move my head.  I have tried 2 separate windows 10 computers, installed graphics card updates, and tried different USB ports.  It appears to be a hardware error with the unit, possibly a bad cable or connection from the cable to the headset from what I have read online.  When I try to contact HP support, it says "Warranty status: Unspecified " and I cannot talk to a human.  The headset was purchased brand new from HP directly on Feb 26, 2021.  How can I send this unit for RMA to be repaired under warranty?  Thanks in advance to anyone with information.

https://h30434.www3.hp.com/t5/Gaming-Accessories/HP-Reverb-G2-not-detected/m-p/7958733

[Echo_Lake]

@Mike446

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Markmit]

@Echo_Lake,

Please can you reach out to me on how to get support. i do not have the same issue but I cannot connect due to the same seal number / warranty status not recognized issue.

~Markmit

[Paul_LondonLad]

Take a look at this post:

https://h30434.www3.hp.com/t5/Gaming-Accessories/HP-Reverb-G2-Errors-7-14-4-1-or-audio-stutters-drop...

Also, the serial number for me was located on the inside of the headset and to the left of the lens. The sticker is small and can be difficult to read.