HP Reverb Pro, Ghosting and double picture

[McDaniels2k12]

Hi,

I have got the HP Reverb for a while now, only playing iRacing. While driving I notice that - if fast objects pass by- I see a double or even triple picture also known as ghosting. This normally happens when the PC is not able to stay at 90FPS. I double-checked the FPS by activating an indicator in Steam VR. Gree-dot in Headset = 90FPS, Blue = under 90 FPS.

So while driving the indicator was always green -> 90FPS, but the ghosting persists when fast objects pass by.

After a while I thought it might by the game (iRacing) and switched to Project Cars.

But this was even worse. It is absolutly unplayable, even with the lowest settings. Horrible ghosting even when the landscape scolls by (not that fast).

If I switch the HP Headset to 60Hz, this issue is not happening. I know 90hz = PC had to maintain 90 FPS, 60hz = PC had to maintain 90FPS.

You will now say: Ok, your PC is too slow for the reverb.

But my PC is configured as follows:

AMD Ryzen 3800x

16GB RAM 3600Mhz

Gforce GTX 2080

The steam VR test says, that my PC offers excellent VR performance AND others are playing with this headset with a Gforce 1070.

I tested all my usb-ports and also all connectors I had on my VGA-Card for the reverb. Also a external USB Hub with additional powersupply was tested. But, no luck at all.

Some assistance is very welcome.

Thank you!

[Riddle_Decipher]

@McDaniels2k12 Greetings from the HP Community!

For the video quality issues:

In Experience options, you can change the refresh rate of the HMD. Some display technology may not keep up with the 90Hz headset resolution; try 60Hz.

For more details on resolving issues with the VR: click here

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[McDaniels2k12]

Hi and thanks for the reply.

I do not think that my PC is too slow for VR. In vrmark i get 260fps+ and a category of super. 

If i switch to 60 Hz, it is a lot better. But it then is a little bit flickering. After half an hour I get a headache cause of this. 

60 Hz = min 60fps 

90hz = min 90 fps

But, again my PC is capable of maintaining the required FPS.

Stange issue...

[Riddle_Decipher]

@McDaniels2k12 The flickering screen could be due to a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[McDaniels2k12]

Hi,

thanks.

Well, the "flickering" is a typical 60hz flickering I notice when watching a a low frequency screen. I do not think this is an issue. It is no on/off screen - flickering.

If I go 90hz there is no flickering (=higher refresh).

I am well in warranty, but - as said - I do not think it is a hardware issue.

[Riddle_Decipher]

@McDaniels2k12 Ideally, there shouldn't be any flickering in any refresh rate, if you do, that's not normal,

please contact support team for further assistance.

[McDaniels2k12]

Hey,

they only offer phonesupport from Mo - Fr (when I am unable to phone them).  No mailaddress, no support-form, nothing.

Very good support!

[asmita6658]

Hi @McDaniels2k12

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Have a great day! 

[McDaniels2k12]

well no reaction till now... I switch back to my Rift S! (these glasses are working!)

High resolution is not all, as I see...

I also have to add that this was my first and my last HP product.  I am aware that HP is not bothering about this.

[McDaniels2k12]

Unbelievable! No respond! Nothing...

What the hell is going on in this world?

So HP, this is how you treat your customers?