HP Reverb cable disconnects

[jpcapone]

My HP Reverb cable disconnects and I have to unplug the USB cable and plug it back in so that the computer recognizes it.  This happens when I walk a good distance away from my pc and some times randomly when the cable is jostled a certain way.  Since my head set is still under warranty I would like this issue to be addressed.  What steps do I need to take in order to get this resolved?

[asmita6658]

Hi @jpcapone

Welcome to the HP Support Community. 

I'd suggest you Contact HP in your region regarding this, they should be able to help. 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

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[jpcapone · Accepted solution]

I printed this out https://www.thingiverse.com/thing:3691612

and did what this gentlemen did in this video to resolve my situation https://www.youtube.com/watch?v=lAiuB1d0ZVE

[Godoesave]

Thanks so much for this info and vid.Praise Jesus!

[sadboy]

i bought the vr1000 from HP and ill never buy another product from them. the cable broke within 1 week and it is no longer possible to obtain a replacement. stay away from these con artists

[asmita6658]

Hi @sadboy

Welcome to the HP Support Community. 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Godoesave]

The cable is at hp parts store...L57902-001.

Your product since it came out less than a year ago should have a warranty.Bought used or not.They will cover it unless in my case they wouldn't because it was released from the warranty.The new cord doesn't connect to the headset itself,only the connector section.It may or may not fix your issue.Cable ties around the connection unit of the cable seems to work sometimes.