HP Reverb under warranty, persistent problems, refund or upgrade to G2 query

[MarcGravett]

Hi all,

I bought the Reverb G1 last November and it came with a broken right ear piece, after a lot of trouble I eventually got HP to send through a replacement ear piece that worked via their Reddit channel. I also had to sort out the Warranty which was originally wrong when purchased, that now runs until November 2021.

Recently though the HMD has developed another problem with the audio cutting out, upon putting pressure on the Strap it works so there's clearly a defect inside.

My query is this though;

1 - As it's under warranty (UK) would I get a Refund or has that time passed so it's only a Replacement? (Purchased November 2019).

2 - Alternatively, If returned would HP allow me to pay the difference and get a Reverb G2 sent back to me instead when that is released? Is there anyway of finding it if they'd do this? (Preferred option)

Thanks

[praveen196]

@MarcGravett Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

Please look for a private message requesting additional information.

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.