HP USB-C Dock G5 cannot register for support

[frankf95d]

I purchased HP USB-C Dock G5 from hp.com store. Hp assistant will not let me use the serial number to register. This is catch 22. Cannot submit support request asking about this because need to first register with serial number. Serial number on order, box, bottom of hub all match. Hp.com sales send me phone number to register but number does not work.

Any suggestions appreciated.

Regard,

Frank

[Kuroi_Kenshi · Accepted solution]

Hi @frankf95d,

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

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Best Regards,