HP USB-C dock G4 doesn't work

[Cristhal]

Just bought a dock station HP USB-C dock G4 for my HP Pavilion 15-dk0914 15,6". Seems that it does not work very well. It does NOT charge the computer  and the power button doesn't do anything. What could be the reason? Product under guarantee.  Are these two HP products compatible?

[banhien]

@Cristhal 

Your machine is NOT on the

Hardware compatibility list:

Compatible with HP ProBook 640 G4; HP ProBook 650 G4; HP ProBook 645 G4; HP EliteBook 830 G5; HP EliteBook 840 G5; HP EliteBook 850 G5; HP EliteBook 840r G4; HP EliteBook 745 G5; HP EliteBook 755 G5; HP EliteBook 735 G5; HP EliteBook x360 1020 G2; HP EliteBook 1040 G4; HP ProBook 470 G5; HP ProBook 455 G5; HP ProBook 450 G5; HP ProBook 440 G5; HP ProBook 430 G5; ChromeBook x360; HP Elite x2 1012 G2; HP Pro x2 612 G2; HP EliteBook x360 1030 G2; HP ChromeBook 13; HP Spectre Pro 13 G1 Notebook PC; HP EliteBook Folio G1; HP Elite x2 1012 G1

More info

    https://store.hp.com/in-en/default/hp-usb-c-dock-g4-3ff69aa.html

Regards.

[Cristhal]

Thank you Sir for prompt answer. Then I  have to return the dock station to HP.

However : There  is any dock station (even if not HP ) which is suitable& compatible that  I can  find/buy for my HP Pavilion 15 laptop?

It will help a lot an advise from a professional andf please let me know if you have any suggestion.

Thnak you.

[banhien]

@Cristhal 

What EXACTLY is your machine ? 15-dk0914 is not a complete model/product. The USB-C port on your computer may NOT support Power Devivery at all.

Regards.

[Cristhal]

Dear Sir

Thank you for your time in answering. To be more clear for you: it is an HP Pavilion Gaming 15-dk0914no with 15,6" which seems to be a version HP created for European region. 

Product nr: 6WD68EA. It has:  16Gb RAM , 512 Gb SSD 

External ports:
1 USB 3.1 Gen 2 Type-C™ (10 Gb/s signaling rate, Power Delivery 3.0, DisplayPort™ 1.4, HP Sleep and
Charge); 1 USB 3.1 Gen 1 Type-A (HP Sleep and Charge); 2 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1HDMI; 1 AC smart pin; 1 RJ-45; 1 headphone/microphone combo

Power supply type: 200 W AC power adapter

Battery type: 3-cell, 52.5 Wh Li-ion polymer

I would like to find a compatible dockning station which can supply enough power for the laptop and which has a button for starting the laptop in order to skip to open the lid every time and enough ports   to connect the laptop and all the cables through it (monitor, internet , printer etc) including an USB-C port.

Best regards