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‎03-06-2023 02:46 AM

HP Recommended

Hi, I'm using HP rewerb G2 , which is not recognized anymore , I have all new drivers and USB are also checked , I'm getting always Error code 7-14 

Category:
1 REPLY 1

‎03-09-2023 12:33 AM

HP Recommended

Hi @DaniloParlatano 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I recommend you follow the below steps and check if it helps.


Make sure that the most recent drivers are installed for the headset and USB controller.
Make sure that the Microsoft USB driver is used. There should be the word 'Microsoft' in the name of the "eXtensible Host Controller" device.
Try plugging the cable into a different USB-3.0 port on your computer. (Try all USB Type-C and Type-A ports)
Use the included USB-C to A adapter to try different ports.
Try plugging the headset in through a USB Hub to the computer.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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