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‎07-18-2019 07:46 PM - last edited on ‎07-18-2019 07:51 PM by Retired

HP Recommended
Operating System: Unknown

Hello,

 

I've had the headset for 2 days, and now working fine. And now it won't turn on. Tried different ports, and checked to make sure other VR headsets work on the same PC, and they do, but the HP Reverb screen no longer turns on. I tried rebooting as well.

 

Do you know who I can talk to? I think it is a cable issue.

2 people had the same question
4 REPLIES 4

‎07-18-2019 09:06 PM

HP Recommended

@what595654 

 

You need to contact HP Support directly (not the forum).

Use this link and follow the prompts...

Contact HP Worldwide | HP® Official Site

 

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‎07-22-2019 10:29 AM

HP Recommended

I followed your link and selected my Reverb but it says :

 

"This product is no longer serviced by HP. You may search for possible solutions on this support website."

 

Now what?

 

I got my Reverb yesterday and the right screen flickers after 10 minutes of use.

 

Thanks,

 

Marstoo

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‎07-23-2019 08:46 AM

HP Recommended

If you are in the US, call 1 800-334-5144 - Business Support.

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
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‎07-23-2019 11:37 AM - edited ‎07-23-2019 11:38 AM

HP Recommended

Thank you iMaxx!!

 

Marstoo

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