Hp omen 800

[gigi0066]

Good evening , I recently encountered a problem with my headphones omen 800 , the microphone does not work . I use headphones with the adapter provided in the box that join the microphone cable with the audio cable. I've already verified that the cable is connected correctly and that the button that mutes the microphone is not active. I tried the microphone on both Windows computer and Android phone and I don't see any cuts, breaks or deterioration of cables and microphones. Also on pc is recognized the headset , the audio works but the microphone is not selectable in the audio settings of windows 

[The_Fossette · Accepted solution]

@gigi0066,

Welcome to the HP Support Community!

I reviewed your post and I understand that the microphone is not working on the Omen headphones.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

1. Run Audio Troubleshooter

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in   

     Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

2. Check if microphone isn't disabled.

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Click on "Show disconnected devices", and "Show disabled devices".

  - Select on Microphone, click on "Properties". If it is disabled, enable it.

  - Once enabled, set Microphone as default audio input device.

3. Check if microphone isn't muted.

  - Right Click on the Volume icon on the taskbar, select "Volume Mixer".

  - On the Microphone slider, slide it up to 100%.

4. Boost sensitivity of Microphone

  - Right Click on the Volume icon on the taskbar, select "Recording".

  - Double click on Microphone.

  - Open the Levels Tab, move the Microphone boost slider up to check audio.

5. Disable enhancements

  - Right Click on the Volume icon on the taskbar, select "Recording“, Double

     click on Microphone.

  - Open the Enhancements / Effects Tab.

  - Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.

6. Change format of the Microphone

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Double click on Microphone.

  - Go to the Advanced Tab, choose any of the 16 bit options on the list.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[gigi0066]

hi, I followed the steps but I didn't solve the problem. I found that the headphone microphone works if used without the adapter include on the box ,so I guess that's the problem. Is replacement of the adapter included in the warranty? If yes, should boxed headphones also be sent?

Thanks for the support

[The_Fossette]

@gigi0066,

I recommend you contact support and they will assist you with the available service options.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!