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03-22-2020 05:10 AM - edited 03-22-2020 05:20 AM
One day i was just playing some games then suddenly i heard scrchchcch and then it went out. The lights wont turn on the volume doesnt work theres no sound. When i plug it in my PC it still makes that sound that you plugged a usb in but it still wont work. Please help me it was very expensive . And is the serialnummber on the headset somewhere ?
And its not showing up on my omen command center.
03-23-2020 04:11 AM
Hi, go into the Control Panel then Hardware and Sound and see if the settings will allow you to get your sound back.(also make sure the sound icon on the taskbar does not have a X on it.)
Check and see if there's a white label or tag on the headset cord for your Model/Serial Number.
03-25-2020 12:20 PM
Well that stinks, I'm sorry to hear that.
The only other things I can think of are to check the volume knob on the ear piece, plug it in to something else, or plug it in with the jack instead of the USB.
04-03-2020 09:34 AM
@coachnitka Welcome to HP Community!
I understand that the Hp omen mind frame doesn't work.
You can contact our phone support and check for the support option.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Or you can contact the local service center.
Keep us posted,
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