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‎01-07-2023 03:13 PM - edited ‎01-10-2023 05:17 AM

HP Recommended
Product: OMEN Vector Wireless Mouse
Operating System: Microsoft Windows 11

Hi i bought this mouse on 19 december 2022. Since i started using it i saw that when i use it in wireless mode sometimes it starts doing things itself, like it's lagging, but it happens frequently. Its receiver is close to it. First time i tought battery was low so i checked in omen gaming hub but it said 60%. Second time again 60%. Third time the same so i understood the indicator never goes under 60% and i cannot see how much battery i have. Anyway it's not possible it is a battery problem because i charged it this morning and it should be near full as i always switch off it. What can i do?

Category:
5 REPLIES 5

‎01-11-2023 03:42 AM

HP Recommended

Please can anyone help me? I have tryed all settings but still having issues. I have to know if i must give it back to the seller or it's just something i can fix.

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‎01-17-2023 02:21 AM

HP Recommended

Is anyone able to help me? Time is passing and i don't know what to do!

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‎01-18-2023 08:24 AM

HP Recommended

@Dan2494

 

Welcome to the HP support community.

 

I understand that you are getting issues with the Wireless mouse issue, I am glad to assist you.

Update hardware drivers

  • Use Device Manager to update hardware drivers such as the graphics, audio, wireless, or other drivers for your computer.
  • In Windows, search for and open Device Manager.
  • In the list of devices, select Mice and other pointing devices.
  • Right-click the mouse, select Update driver, and then follow the instructions to install the updated driver.
  • Selecting Update driver in Device Manager
  • Restart the computer to complete installation of the updates.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎01-18-2023 09:27 AM

HP Recommended

Hi, I did it. Nothing solved. 

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‎01-18-2023 10:24 AM

HP Recommended

@Dan2494

 

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

Cheers.

Sandytechy20
I am an HP Employee

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