OMEN Mindframe Prime Multiple Problems

[Cedrik_BOI]

It's been only 2 ~ 3 months that I had the OMEN Mindframe Prime and I already have some issues with it. Here are the issues I encountered with the headset.

1- Mic problem: Every time I adjust my mic, the mic produces a crackling sound. 

2- Everything (framerate) slows down and the sound quality gets worse and crackles when I play a game. All audio quality reduces, including game audio, and exterior audio (Spotify, Youtube, etc).

3- Ear- cooling caps don't even work. It just makes the inner metal plate that supports the speakers colder. Witch literally makes condensation.

And here are the things I tested:

Tried plugging the headset into another computer, problem persists

Made the firmware update (didn't work until I switched computer), problem persists

And to end this, just a question, when will the OMEN Frequency release? It's said it will be released this December.

Thank you

[The_Fossette]

@Cedrik_BOI

I reviewed your post and I understand that you are facing issues with the Omen headset.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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