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It's been only 2 ~ 3 months that I had the OMEN Mindframe Prime and I already have some issues with it. Here are the issues I encountered with the headset.
1- Mic problem: Every time I adjust my mic, the mic produces a crackling sound.
2- Everything (framerate) slows down and the sound quality gets worse and crackles when I play a game. All audio quality reduces, including game audio, and exterior audio (Spotify, Youtube, etc).
3- Ear- cooling caps don't even work. It just makes the inner metal plate that supports the speakers colder. Witch literally makes condensation.
And here are the things I tested:
Tried plugging the headset into another computer, problem persists
Made the firmware update (didn't work until I switched computer), problem persists
And to end this, just a question, when will the OMEN Frequency release? It's said it will be released this December.
I reviewed your post and I understand that you are facing issues with the Omen headset.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you contact support and they will assist you in this regard.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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The_Fossette I am an HP Employee
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