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HP Recommended
OMEN by HP Accelerator Shell - GA1-1013a
Microsoft Windows 11

I am actually hoping to get some assistance here as Virtual Assistance, Phone calls, emails and everything else does not seem to work. 

I have the OMEN by HP Accelerator Shell - GA1-1013a and have had for a few years, 

Without software, using Thunderbolt, my device is seen and is able to be used. 
I am able to use the included HDD, and Graphics card, in which windows installs the drivers automatically.

If I "Plug and play" the device works, 

 

However. 

The OMEN SOFTWARE does not work, It fails to detect my OMEN by HP Accelerator Shell at all points even though I have a monitor connected to it and it is working. 
I am unable to update the firmware leading me to "Contact HP Support" 

Reading on other threads with people complaining about this, They get sent to https://support.hp.com/in-en/document/c05573720
IE - Solved: HP Omen Accelerator Issues - HP Support Community - 8107038
Omen Accelerator Firmware Update error - HP Support Community - 7124089



I have connected the device to bootcamp on the following devices:
MacBook Pro (15-inch, 2017) - Technical Specifications (apple.com) - Bootcamp windows 10

HP Envy Laptop 13-ba1000 - Tested windows 10 and 11
Custom 12th Gen i7-12700K computer with a Gigabyte B660m D3H DDR4 Board, with a Maple Ridge Thunderbolt 4 Card, - Tested windows 10 and 11 

I have so far tried installing software before plugging in exactly as per specifications, I have plugging the Omen in and getting everything set up before running the content on the list. 

The HP Software and firmware updates just do not work

Screenshot 2023-01-28 234609.png

 

 

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