-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Gaming
- Gaming Accessories
- Re: Omen 25" monitor black screen

Create an account on the HP Community to personalize your profile and ask a question
06-15-2019 08:12 AM
Got this monitor as a gift a couple of months ago and it was working great.
Now screen going crazy sometimes. Turning it on, on the first time, it's an only black screen. I have to turn it on/off a couple of times and then it's usually working. It is also getting some black stripes over the screen.
06-17-2019 03:47 PM
@partisan1
Thank you for posting on the HP Support Community.
To troubleshoot this problem, check the power to the display, test the video connection between the computer and the display to make sure it is connected correctly, and connect the display to a different computer. For specific steps, use the link: https://support.hp.com/us-en/product/omen-by-hp-25-display/16129882/document/bph05236#AbT1
And update the OMEN by HP 25 LCD Monitor Driver: Click here this should fix the issue
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
07-02-2019 10:43 AM
@partisan1
Thank you for posting back.
I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps and the issue persists, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee