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HP Recommended
Omen Accelerator GA1-10
Microsoft Windows 10 (64-bit)

My Omen Accelerator has stopped working and is behaving strangely. I reinstalled the GPU the other day and since then it has not managed to connect to my laptop. The standby lights come on as normal, once plugged in to my laptop the active lights come on, but it does not get detected by my laptop in the Omen Accelerator App or in the Intel Thunderbolt Software. My laptop does charge. Once I disconnect the thunderbolt cable from my laptop the active lights stay on, as if it hasn't detected the disconnection, and stays like that until I pull the power cable and put it back in, or until I press the reset button.

I have ruled it out as a software issue by restarting my laptop and reinstalling all set up software via following the provided set up instructions again. For hardware I have tried putting in a different GPU, a different power supply, a different power cable, a different thunderbolt 3 cable, unplugging everything except power and my laptop, pressed the reset button for short and long periods of time both with power on and off, and took it apart and cleaned everything before reassembling.

I DO NOT have an HP laptop, it is a Dell XPS 13 9370. Any assistance for the Omen Accelerator, outside of what I've already done would be greatly appreciated.

Cheers,

Tom

3 REPLIES 3
HP Recommended

@ here are a few things you need to know & do:

  1. Since your computer is not an HP product, contact the computer manufacturer for information about Thunderbolt firmware.

  2. Install the latest Intel Thunderbolt Controller Driver on your computer: SP80671

  3. Connect the power cord, and then connect the OMEN Accelerator to the Thunderbolt 3 port on your computer.

  4. Download and install the OMEN Accelerator - Realtek LAN driver: SP80673

  5. Download and install the latest graphics driver from the manufacturer's website:

  6. Install the OMEN Accelerator app: SP82396

  7. Install the OMEN GA1-10 Accelerator firmware update: SP86866

If the Omen Command Center isn't working, please reinstall it from the Microsoft Store and then, check if its working.

 

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Riddle_Decipher
I am an HP Employee

HP Recommended

Thank you for your reply.

Unfortunately these steps made no difference (just as when I tried those steps previously).

 

Let me know if there are any other possible solutions.

HP Recommended

@TommyB23

 

Let's start off by enabling Hardware accelerator from the control panel: 

1. Choose Start > Control Panel.
2. Double click Personalization and select Display Settings.
3. Click Advanced Settings.
4. Click Change Settings on the Troubleshooting tab.
5. Move the Hardware Acceleration slider to Enable

 

If the issue persists, I would suggest you could try uninstalling the display drivers from Device manager: 

Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.

Check the box that states delete the software for this device.

Now restart the computer and then update the Bios, chipset and graphics card drivers on your PC.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

 

Alternatively, I would suggest you follow the steps suggested in the support document for -HP OMEN GA1-10 Accelerator - Setting Up the OMEN Graphics Accelerator

 

Have a nice day!

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