Omen Hub / Omen MQTT background

[Nagrenol79]

In last few months since an update for the hub, when the gaming hub program opens up I get the loading icon on my mouse pointer. It will stay there permanently unless I go to task manager, find omen hub and manually end task on Omen MQTT background EVERYTIME.

I've done a full OS reinstall, full ddu grp drivers etc etc in short ive done all the uninstall and reinstalls I can possible do and this still occurs. 

It's extremely irritating.

I contacted support a few months back when it happened and someone said I had gone to the us support and they would send my issue over to the correct team and that was the last I ever heard on it.

Is there a way to permanently disable 'Omen MQTT background' so I don't have to keep going into task manager everytime to end the task.

=======================================

Nearly 3hrs on a whatsapp chat with support and gotten no where. Just a robotic question every few mins and then posting things that have nothing to do with the issue like what game did I download and i don't need a promo code... 

Unable to actually explain what he is asking. Just copy  pasting things into the chat.. 

These companies are always happy to charge top price for their products but offer the WORST support they can get away with.

[Nagrenol79]

Ended up going to Facebook support, same thing. They ask for what happened and a ton of info. I give it to them and the useless clowns just stop responding.

Congratulations to HP for winning worst attempt at customer support. They really do not give a **bleep** at all do they

[Nirvana_95]

Hi @Nagrenol79

Welcome to the HP Support Community. I'd like to help!  

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here. 

Thank you for visiting the HP Support Community. 

[Nagrenol79]

Well you seem to be more concerned about getting my home address before you will help me.

There is ZERO reason that you need my home address outside of the country I live in. You won't say why you want it other than 'we need this info in order to proceed'.

That is a huge red flag when a company is looking for that level of info for tech support yet won't explain why they need it when being asked. 

Horrendous experience with HP 'support' since day one... and now add shady practice on to it, trying to get even more unnecessary data from me and not even attempting to say why you need it.

Ive worked in this industry for over 20 years and the only reason you would need a customer's address in tech support is if something was being replaced and needed to be sent to them... this is not the case here. 

When you company is looking up how to provide customer/technical support. look up transparency while you're at it.

[Nagrenol79]

@NIRVANA_95

[Nagrenol79]

Despite asking this guy in private message WHY EXACTLY my home address is needed for tech support MULTIPLE times ,, this is all can manage to string together as a reason...

"Postal code along with your current region and address is important for me to create a complaint for our higher team to resolve the issue faster. I do not have an option to proceed further and raise a request for you until I get the details as the tool will not allow me to.  It would be great"

Im 43, have worked in the tech world in support and management for over 20 years of my life. And not once has an address being required to respond to an issue with an app for a monitor. 

Just flat out refusing to explain why its needed... because they don't need it.. they WANT it. Everything screams shady practices and hiding something. 

I've never had a good experience with HP since I started using them.. this just further solidifies why the monitors are the last thing I'll buy that is connected to them again. 

Ridiculous behaviour that this trash support can't give a simply bloody reason after multiple requests,