Omen Key not working on Omen Sequencer

[Kuy_Guy]

Hello,

My Omen Key on the keyboard is acting as if nothing is being pressed. It's not the worst thing in the world, I would just like the keys to function properly. I couldn't find any drivers for the keyboard to fix the issue, and I've had some other recent issues with the keyboard that have finally been fixed, besides this key issue.

Any help would be greatly appreciated.

[Anand_Andy]

Hi @Kuy_Guy,

Welcome to the HP Support Community

I understand you are facing a keyboard issue with OMEN By HP Sequencer Keyboard. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Keyboard drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Kuy_Guy]

The drivers are up to date, but I guess this is what I get for letting the warranty go out. I can't even seem to get a hold of anyone because the virtual assistant just runs me in circles or suggests that I take it in to Best Buy for me to ship the keyboard to HP.

This keyboard, for being well within the elite keyboard price range, has given me way more trouble than it's worth. The lighting studio has updated terrible laggy effects with it, the basic lighting features in the Gaming Hub are glitchy at best, so I can really only use the lighting built into the keyboard itself any more, even though when I bought this thing a year ago, all of those fun features worked like a dream.

I'm just sad that I fell victim to this being my first "Gaming" keyboard, not knowing how much better quality other mechanical keyboards are.