Omen Mindframe Headset Mic Issues

[AlanJamesWalker]

My new Omen Mindframer Prime Headser arrived today but I have had no luck with it whatsoever as the mic is not working and it is crashing software.

I'm using a new Dell XPS 15 9500 laptop, it is fully updated.

Have installed the Omen Gaming Hub, have updated all drivers for the headset. The sound is working ok, but the mic is not. On the Gaming Hub Audio Lab, it is not registering my voice, but sometimes registers my hands touching the headset. I have uninstalled and reinstalled the Gaming Hub. No change.

Sometimes, Microsoft Teams, Firefox, and/or the Gaming Hub crashes, but when I remove the headset from the USB port, the software springs back to life.

Thoughts?

[AlanJamesWalker]

Oh - also - I tried HP product help - but the serial number is registeres as an out-of-warrenty soundbar! Not useful HP!

[KrazyToad]

@AlanJamesWalker

Welcome to HP Support Community

I would request you to contact HP Support in your region for assistance with this issue

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[AlanJamesWalker]

That would be great advice if the serial number didn’t correspond to a different product.

Called customer support and sending the item back for a refund.