Request for Firmware Updater Rev_0090 for HyperX Cloud II (CLO03 / SKU 4P5E0AA)

[todamashi]

1. ello HP Support Team, I hope you can assist me. I have a HyperX Cloud II headset (model CLO03, SKU 4P5E0AA, S/N Removed). The device is currently recognized by Windows using the generic USB audio driver (wdma_usb.inf, Microsoft version 10.0.26100.6725) under the VID/PID 0C76:1701, instance USB\VID_0C76&PID_1701&MI_00\7&1eb38acc&0&0000. Because the generic driver is in use, the hardware noise cancellation for the microphone is not active and I suspect my firmware is outdated or incorrect for my revision. I have attempted reinstalling drivers and resetting device configuration, but to no avail. Therefore, I kindly request the latest official firmware updater (Rev_0090 or newer) specifically for my revision (CLO03 / SKU 4P5E0AA / VID 0C76:1701).
   If possible, please provide me with: I am willing to provide any additional logs, device reports, or system information needed to verify my device details. 
1. A secure download link for the updater executable (.exe),
2. Or an official knowledgebase article / documentation which includes or references the updater,
3. Or instructions for restoring the device’s proper identification (so that Windows recognizes it as HyperX Virtual Surround Sound instead of generic USB audio)./
    
   1.. I have tested the headset on several devices (Windows 11 desktop, laptop, and Android phone) – same results.
   2.When only the main cable is connected, only the headphones work, and the microphone is inactive. When using the main 3.5mm cable only, the audio works fine, but the microphone still has no passive noise reduction.

   3 . I tried the USB dongle in both USB 2.0 and 3.0 ports (front and back) – no difference.

    The problem remains the same, it's not compatible drivers with my headphone revision (new). The firmware updater (HyperX_Cloud_II_Firmware_Updater_4103.exe) does not detect the headset at all.
   5.I made sure that all the latest versions of the audio and USB drivers for my motherboard were installed
   6. yes. I'm using the rear ports on the back panel

   

   Based on my tests and device information from Device Manager: Model: CLO03
   SKU: 4P5E0AA
   S/N: Removed
   VID/PID: 0C76:1701
   I believe this is a newer hardware revision that may require a newer firmware (for example Rev_0090 or later), as the older updater (Rev_0010 / 4103) cannot communicate with the device.
   Could you please confirm which firmware revision this model ships with, or provide a compatible updater for this specific revision (CLO03)? Thank you for your assistance and time! Best regards, toda

[Raj_05]

Hi @todamashi,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand your frustration with the HyperX Cloud II headset (CLO03, SKU 4P5E0AA) not being recognized correctly by Windows and lacking microphone noise cancellation. Based on your detailed troubleshooting steps, it's likely that your headset requires a firmware update to function properly.
 

Device Recognition Issue

Your device is currently recognized by Windows using the generic USB audio driver (wdma_usb.inf, Microsoft version 10.0.26100.6725) under the VID/PID 0C76:1701. This generic driver doesn't support advanced features like hardware noise cancellation.
 

Firmware Update Compatibility

The latest available firmware updater, HyperX_Cloud_II_Firmware_Updater_Rev_0010.exe, is designed for earlier revisions of the Cloud II headset and may not be compatible with your newer revision (CLO03/SKU 4P5E0AA).

• Use HyperX NGENUITY Software: Install the HyperX NGENUITY software to check for firmware updates and manage device settings. Note that support for devices released after August 2025 may be limited in the current version.
• Device Manager Troubleshooting: If your device is still recognized as a generic USB audio device, try uninstalling the device in Device Manager and reconnecting it. This may prompt Windows to attempt reinstallation with the correct drivers.
• Test on Different Systems: Since you've already tested the headset on multiple devices without success, ensure that all systems are running the latest USB and audio drivers.

You can also contact HyperX Support: Visit the HyperX Knowledge Portal for support resources.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[todamashi]

I have a HyperX Cloud II headset (Model CLO03, SKU 4P5E0AA) with the 7.1 USB sound card labeled “N19693-001, M/D:2401, reg@hp.com”.

The device shows up as “HyperX Virtual Surround Sound” (VID_0C76 & PID_1701), but none of the available firmware updaters (Rev_0010, Rev_0030, Rev_0090, or 4103) can detect it.

Since the sound card appears to be an HP revision, could you please confirm which firmware or update tool is compatible with it?

I already contacted Kingston and HyperX support — they both directed me to HP.

[Hawks_Eye]

Thanks for the follow up @todamashi 

The HyperX Cloud II headset (Model CLO03 / SKU 4P5E0AA) with VID/PID 0C76:1701 appears to be a newer HP-specific revision, and currently there is no publicly available firmware updater (Rev_0090 or newer) confirmed to support this variant. The existing tools like Rev_0010 and 4103 do not detect it.

What we know so far

• Your headset is recognized by Windows as a generic USB audio device using wdma_usb.inf, which disables advanced features like hardware noise cancellation.
• The USB sound card is labeled “N19693-001, M/D:2401, reg@hp.com”, indicating it may be an HP-customized variant.
• You’ve tested across multiple systems and ports, updated all drivers, and attempted all known firmware updaters—none of which detect the device.
• Kingston and HyperX support have redirected you to HP, confirming this is an HP-managed revision.

What you can try next

1. Install HyperX NGENUITY

• Download from HyperX NGENUITY and install.
• Open the app and check if your headset is detected.
• If detected, check for firmware updates or device configuration options.

 

2. Uninstall and reconnect via Device Manager

• Open Device Manager > Sound, video and game controllers.
• Right-click the headset entry and choose Uninstall device.
• Disconnect the headset, wait 30 seconds, then reconnect.
• Windows may attempt to reinstall with a more compatible driver.

 

3. Monitor HP Support Community

• Your original post is active at HP Support Community – Firmware Updater Rev_0090 Request.
• Continue engaging there for updates from HP staff or other users with the same revision.

Why firmware may not be available yet

HP may have integrated this headset revision into their ecosystem with a different firmware delivery method or internal update tool not yet released publicly. Since it’s recognized as “HyperX Virtual Surround Sound” but lacks full functionality, it’s likely awaiting a compatible firmware or driver package.

You’ve done everything right—your documentation is thorough, your testing is precise, and your outreach is proactive. If a new updater becomes available, it will likely be announced through HP’s support channels or community threads like the one you’ve already started.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye