Reverb G2 briefly worked and now gives Error code 4-1 in Mixed Reality Portal

[arleas · Accepted solution]

Do you have the number for Connection?  That's the same place  I got mine and I will probably have to go through them to get anything done. Seems like they'd rather just send me a new cable instead of forcing me to ship the old headset back but whatever works.

Never mind, I found the email that notified me about the shipping and called the number there.  They told me that there's no stock at all to do a replacement so they'll just refund me.  I'm happy about that since I can put that $600 towards something that actually works like it's supposed to.

[Yoann2a]

Hi community,

Got my G2 working corectly for about 2 weeks and now i got a problem 1-4 about usb 3.0. 

I tryed every Usb and every Dp.. nothings change. Contacted Hp and they want to replace the cable but they told me not before end of march.... Big joke as i preorder my headset and received it after the official release. 5 month of waiting + 3 month now....

If someone got some news about this problem ..?

[Parrot2]

Same problem here exactly.  Received the G2 from Connection and have only received 4-1 and 4-1 errors despite the fact that I have USB 3 ports on the motherboard, have tried powered USB 3 hubs, and have even failed to get it to work in a computer which successfully runs a Samsung VR set in Mixed Reality - the problem is clearly not with the USB ports but with the set itself or with the manner in which the MS software interacts with this particular set.  HP is going to send me a replacement cable some time in the future, but these are not yet in stock.  I don't know if this will solve the problem.  The technicians I spoke with at HP were trying to be helpful but they are in a tough position trying to support something that does not work.  I think some heightened transparency would benefit us all here.

[betaguest]

I have the same issue. Worked for about a week not I just get 4-1 check UDB connection. tried all the suggestions from various pages and nothing works.

How the hell can this issue be marked as "solved" when there are tons of people still experiencing it? waiting weeks for a replacement cable is not "solved" it is at best a workaround.

What am I to do with a non-functioning headset?

I demand a response from HP on the issue.

[tini_27]

YOUR issue may be solved but certainly not THE issue, so HP should still be at work to fix their faulty hardware if they mean their support to be support... not so sure here!

[Diamond482]

They don't even monitor this thread, it's like nothing has happened.  I had 15 days to return it and after 30 hours of trouble shooting and 3 different computers, there was no way I was going to wait until March to get a cable that may or may not fix the problem... And I suspect it wont solve it at all.  It has something to do with all the various USBs and the G2 failing to reckognize it.  Some guy on Reddit got it too work with a dollar blue pig with two usb ports.  Like **bleep** HP.  I just got my money back yesterday from the third party I bought it from.  What a nightmare. 

[betaguest]

I have now tried the headset in a brand new PC with USB 3.2 revision 2 ports and i still get the same error (4-1).

I must conclude that the headset and/or the cable itself is broken. Since it worked for a week and then just decided to break, plus the number of people complaining here and other sites, the issue must be a lack of quality control on HPs part.

I hope I can get a functioning headset from my vendor when they have had the chance to investigate the fault.

Still it would be nice if HP somehow manned up and admitted that their hardware is faulty and issue a statement so people dont waste time and money trying different things like buying a USB hub or PCIe cards (which I also did.)

[Parrot2]

I also have bought a new hub, USB PCIe card, etc... with the assumption that there was really something wrong at my end.  I've now proven well enough for publication, as they say, that the problem is not at my end.  Others have shown this as well.   The result so far is that I now have an extra USB hub and PCIe card and a G2 that still prompts a meaningless error message   I also wish HP would address this issue clearly rather than making buyers jump through temporal and financial hoops trying to fix a problem they will ultimately be unable to fix themselves.

[Diamond482]

Exactly. 

[Diamond482]

Exactly.  140 dollars later, powered usb hub, 1.6v batteries and charger, pcie usb card ..... dead HP G2. I'll never trust another HP product again.