Reverb G2 briefly worked and now gives Error code 4-1 in Mixed Reality Portal

[LJ41]

Well said and I agree fully.

LJ

[Werner0505]

The headset ran for a week without any problems.

From one day to the next came the error message 4-1. Various USB 3.1 as well as PCI-Express cards tried, to no avail. In the meantime, I sent the glasses back and demanded the money back. I'm sure I won't buy VR glasses from HP anymore. In addition, I find it an imposition that HP obviously supports certain Youtubers in such a way that an obviously flawed and immature product is placed on the market by their help.

[Echo_Lake]

@Diamond482 @LJ41
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[Dingo_Man]

Another G2 user suffering in the same situation. Used the headset less than a week. Was working perfectly, and was very happy. Then today the headset is no longer recognized by Windows. No error, it just doesn't get recognized.

Was working fine on USB-C port in case. Now, dongle light never comes on when plugged into USB-C. Light does come on when I use USB adapter and plug into USB 3 type A port, but still not recognized.

Used HP chat support. Case was opened and they soon decided to send me a part. I thought they were going to send the USB-C cable assembly but the order is for a USB hub! After reading this thread, I know it will not work, plus it is backordered.

Looks like I will call tomorrow and see about a RMA. This is awful, since so many people have the same issue and HP has no published fix.

[LJ41]

Thanks Echo-Lake;

I will wait to hear from you via messaging.

LJ41

[Diamond482]

I'm willing to bet these posts are just as small fraction of those having trouble.  Mine never worked from the very beginning and I was never successful it getting it going after 30 hours of trouble shooting and 150 extra dollars in additional parts. It concerns me those that had it running only to have it die a week or two later. Something is inherently wrong with it, and HP remains silent. 

[betaguest]

I have yet to hear from your representative. I have delivered the faulty headset through an RMA made with my vendor. They now have to investigate the fault on their own and decide what to do. I hope they come to the same conclusions I did and return it to me with a new unit and/or a new cable.

[Dingo_Man]

So, I did not opt for an RMA, but instead have a cable on order. Unfortunately, it is backordered until the end of February, but if that is what it takes to get me a good working part, I can live with it.

In case it helps anyone else, here is how I ordered the cable: Call 1-800-334-5144, option 5, then option 7. After verifying your case number if you already have one, and the serial number of the Reverb G2, I asked the rep for a new cable and she said "sure". Easiest service all ever.

Make sure they order the 6Meter USB cable, part M09576-001. This is a different part number from the original one that went bad - hopefully it is a better part.

I will be back here after the backordered part arrives if there is any further problem with my unit.

[betaguest]

Finally got a replacement unit. The information with it agreed with my diagnostic - the cable was defective on the old one.

[Diamond482]

Thanks for letting us know ... I was skeptical, glad it worked out for you ... enjoy !!